Who we are
Reconovate is a vehicle-reconditioning coordination service operated by Greg Eland, a sole proprietor based in Oregon. This policy applies to reconovate.com, our applications, and the transactional text messages we send. Contact us at support@reconovate.com.
Information we collect
- Account and business information, including names, dealership or vendor affiliation, email addresses, telephone numbers, and roles.
- Vehicle and recon information, including VINs, stock numbers, inspection results, repair decisions, assignments, pricing, notes, and status history.
- Photos and other evidence that users choose to upload.
- Authentication, device, security, and usage information needed to operate, protect, and troubleshoot the service.
- Communications and support requests sent to us.
How we use information
We use information to provide and secure Reconovate; authenticate users; coordinate inspections, approvals, repairs, and vendor dispatches; send requested transactional communications; support users; prevent abuse; and comply with law.
How information is shared
Information is shared with the dealership and vendor participants authorized for the applicable vehicle or work assignment. We also use service providers for hosting, data storage, messaging, authentication, and operational support. They may process information only to provide those services to us. We may disclose information when required by law or to protect the rights, safety, and security of Reconovate and its users. We do not sell personal information.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
Text messaging data
We use telephone numbers and messaging consent only to deliver requested sign-in codes, account invitations, vehicle-recon assignments, and related transactional updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our Text Messaging Terms for details.
Retention and security
We retain information for as long as reasonably necessary to provide the service, maintain vehicle and work histories, meet contractual or legal requirements, resolve disputes, and protect the service. We use administrative and technical safeguards designed to protect information, but no system is perfectly secure.
Your choices
You may ask to access, correct, or delete personal information by emailing support@reconovate.com. Some information may need to be retained for security, recordkeeping, contractual, or legal reasons. You can stop text messages at any time by replying STOP.
Changes
We may update this policy as the service evolves. We will post the revised policy here and update its effective date.